Terms of Service

FoleyIT (operated by Blake Foley, Chester, AR) provides residential and small-business IT services including PC repair, network setup, smart home installation, cybersecurity, and related technical support. Services are performed on an as-needed or ongoing managed basis.

We do not solicit residential clients or initiate contact to sell services — you contact us. Unless you're enrolled in a Managed Service Plan (below), each visit (repair, diagnostic, or installation) is a standalone job with no ongoing contract. Your authorization for us to begin work — in person, by phone, or by email — is your agreement to these Terms for that visit.

When work is complete, your sign-off confirms it was performed as agreed and accepted in its completed state. After sign-off, FoleyIT is not responsible for new issues unrelated to the completed work or for problems arising from causes outside our control. This does not limit the Service Guarantee, Defective Products remedy, or Right to Cancel described elsewhere in these Terms.

• Remote Support: $50/hour, 30-minute minimum
• Onsite Tech Support: $75/hour, 1-hour minimum
• Onsite Engineering: $100/hour, 1-hour minimum (complex installs, network infrastructure)
• Diagnostic Fee: $30, waived if you proceed with service
• Phone Consultation: Free, up to 15 minutes

Travel time exceeding 30 minutes from Chester, AR may incur an additional fee. This will be communicated before scheduling.

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, Venmo, PayPal, and major credit cards. For ongoing managed service plans, payment is due monthly in advance. Past-due accounts may result in suspension of managed services.

Appointments may be rescheduled or cancelled without penalty up to 24 hours before the scheduled time. Cancellations within 24 hours of a confirmed appointment may incur a $30 cancellation fee. No-shows may be charged the 1-hour minimum for the applicable service rate.

All Sales Final: All services and products are sold as-is upon completion. We do not offer refunds or exchanges for change of mind.

Defective Products: If a product we supplied is defective, notify us within 14 days of installation for a repair, replacement, or refund at our discretion. This is in addition to any applicable manufacturer's warranty.

For new equipment or installation work performed at your home or business address, Arkansas law (Home Solicitation Sales Act, Ark. Code Ann. § 4-89-101 et seq.) independently guarantees the right to cancel the agreement until midnight of the 3rd business day after signing, regardless of the all-sales-final policy above. This right does not apply to repair or maintenance visits you specifically request for equipment you already own. At the time of signing an onsite installation agreement, we will provide two copies of a cancellation notice and a copy of the signed agreement. To cancel, send written notice to [email protected] or the address below within that period.

You are responsible for backing up your data before any service visit. FoleyIT is not liable for data loss resulting from hardware failure, malware, or service work. We will take reasonable precautions but cannot guarantee data recovery. If data recovery is needed, we will communicate the likelihood of success and cost before attempting recovery.

If you are not satisfied with a service, contact us within 7 days. We will return to address the issue at no additional charge if the problem is related to our original work. This guarantee does not cover new issues unrelated to the original service, hardware failures, or user-caused problems after service completion.

Monthly managed service plans are billed in advance and include the agreed-upon services. Plans may be cancelled with 30 days written notice. FoleyIT may terminate a managed plan for non-payment or conduct that prevents us from performing our duties. Refunds for prepaid months beyond the current billing period will be prorated.

FoleyIT's liability for any service is limited to the amount paid for that specific service. We are not liable for indirect, consequential, or incidental damages. Our total liability shall not exceed the amount paid in the 90 days prior to the claim.

These terms are governed by the laws of the State of Arkansas. Any disputes will be resolved in Crawford County, AR or Sebastian County, AR courts.

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the updated terms. Material changes will be communicated by email to active clients.

FoleyIT LLC
Chester, AR
(479) 370-0397
[email protected]