Refund Policy

We stand behind the quality of our work. If a service we performed does not accomplish what was agreed upon:

• Contact us within 14 days of the service date
• We will return to resolve the issue at no charge
• If we are unable to resolve it, we will issue a full refund for that specific service

Refunds are not available for services that were completed as agreed but where the outcome was limited by hardware failure, pre-existing conditions, or issues outside our control.

Hardware and parts sourced and installed by FoleyIT are sold at cost with no markup. Because hardware is sourced specifically for your project:

• Returns on hardware are subject to the manufacturer's or supplier's return policy
• Opened hardware that is functioning as intended cannot be returned
• Defective hardware will be replaced under manufacturer warranty at no charge for the part — labor to remove and reinstall is billed separately, see our Warranty Policy

Monthly managed service plans billed in advance:

• Current-month charges are non-refundable once the billing period has started
• If you cancel mid-month, service continues until the end of the paid period
• No prorated refunds for the current billing period
• If FoleyIT fails to deliver contracted services, a prorated refund will be issued

The $30 diagnostic fee is non-refundable but is waived when you proceed with a repair. If after diagnosis you decide not to proceed with service, the $30 diagnostic fee covers the technician's time to assess your device or system.

To request a refund or discuss a service outcome you're unhappy with:

1. Email [email protected] with your name, service date, and description of the issue
2. Or call (479) 370-0397
3. We'll respond within 24 hours to discuss and resolve

Our goal is that every client is happy with their experience. If something isn't right, we want to know about it.